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The mobile (R)evolution – A historical review

Unless you live in a cave, you will have not failed to notice that mobility has taken over our life. As I write this, I’m sitting in a train full of commuters who, almost to a man, are holding a smart phone, a tablet or a laptop. The odd ones out, are reading a book… on a Kindle.

There is no denying that mobility is an established phenomenon and it’s here to stay. The IT industry is actively embracing it as the new Amalthean horn (alongside that other nebulous revolution – The Cloud). With Mobile First (IBM), The Mobile Imperative (Gartner), Enterprise Mobility(Accenture), 3rd Platform (IDC), etc., etc. .. one by one every major vendor and analyst is releasing their “mobile” strategy that will drive growth in the next 3, 5 or 10 years. And undoubtedly, it will.

But is our current obsession with mobility, really that revolutionary? Is the change in our culture and behaviour really so sudden and dramatic? Prompted by a very stimulating conversation at AIIM’s Executive Leadership Council (see the recent paper: The Mobile Reality), I decided to look at the historical milestones of computer mobility. Its heritage, if you like. The picture it paints is very interesting.

Mobile Evolution

Let’s look at the impact of mobility on a decade by decade basis.

1960

The starting point. Computer access was restricted to a single physical location, determined by the location of the computer machines themselves. Access was granted to few, selected, highly trained computer boffins, who were responsible for allocating the computing resource on a time-share basis, and deliver the results to the outside world. There is zero mobility involved at this stage.

1970

The 70’s introduced the first layer of mobility to the organisation, and it had a transformational impact. “Dumb” terminals, could be distributed across the organisation, connected with RS-232 serial connections. Mobility was location-based, since connectivity was hard-wired and employees would have to physically go to wherever the terminal was, in order to access it. Systems became multi-user giving selected, trained, specialist users simultaneous access to computing power on-demand. Suddenly, computing power and business applications were no longer constrained by the physical location of the computer, but were distributed to core departments across the organisation.

1980

The ‘80s saw the introduction of PCs. A hub-and-spoke revolution, where autonomous business machines could execute tasks locally, wherever they were located, and could communicate transparently with each other and with centralised servers. More “intelligent” connectivity through network cables introduced the client-server and email era. Mobility moved outside the constraints of the physical building. With the advent of “a PC on every desk”, users could work anywhere within the organisation and could communicate with each other, from building to building, and from town to town. Or copy their work on a floppy-disk and continue their work on their PC at home.

1990

In the 90’s mobility went through another revolutionary phase. PCs gave way to laptops, work would be taken anywhere, and modems could allow dial-up connectivity back to the office. Location, for users that had been issued with a company laptop and modem access, was no longer constrained to the confines of the organisation. They could easily work connected from home, or from a customer site anywhere in the world. Mobile phones became a corporate tool, eventually obliterating phonecards and phoneboxes, and wireless handsets, brought telephone mobility within the home. All that mobility created its own cultural revolution, bringing faster on-site customer support, home-working and flexible hours. At the same time, the internet and world-wide-web broke out of the military and academic domains, and the first commercial internet applications started appearing.

2000

With the millennium Y2K scare out of the way, mobility re-invented itself again. Website access and intranets, meant that every employee could access the corporate environment regardless of the physical machine they were using: A corporate notebook, home PC, Internet café, or hotel lobby, would be equally useful for checking emails, writing the odd MS-Office document, or finishing the latest marketing presentation. Virtually every employee had remote access to the organisation, and was actively encouraged to use it to reduce travelling and office-space. Internet commerce became universally accepted transforming the retail market. Computer form factor started reducing, with lighter notebooks and PDAs with styluses, touch screens and hand-writing recognition (remember Palm and Psion?), became the first truly portable devices. Mobile phones penetrated the personal consumer market, while Email and text messaging (SMS) started replacing phone calls, as the preferred mediums for short conversations. ADSL networks brought affordable broadband connectivity to the home, and the first 3G networks and devices allowed internet connection “on the go”.

2010

Which brings us to today: Enter the iPhone and iPad generation, where the preferred device factor is smaller (smartphones), more portable (tablets, phablets) and more universal (Smart TVs, Wifi Cameras, etc). Mobile connectivity became a bit more reliable and a bit faster, using faster 3G and 4G networks on the street. WiFi Fibre optic broadband at home, in fast-food restaurants and at coffee chains, brought faster downloads and HD streaming. Consumers are moving to apps as the preferred interface (rather than websites) and internet access has become accessible to everyone and the preferred customer interaction medium for many businesses. The delineation between personal computing and work computing has more or less disappeared, and the internet (as well as the office) can be accessed almost anywhere and by everyone. SMS text messaging is still prevalent (but virtually instant and virtually free) but asynchronous email communications declined in favour of synchronous Social Network access, Instant messaging (Skype, Twitter, FB Messaging, WhatsApp) or video chats (Skype, Lync, FaceTime, Hangouts).

Ubiquity

But we’re not quite there yet! The much heralded “ubiquitous” access to information, or “24×7” connectivity, is still a myth for a lot of us: While I constantly have to worry if my phone should connect via 3G or WiFi (a cost-driven and availability decision), while I can have internet access on a transatlantic flight, but not in a commuter train, while my broadband signal at home drops the line every 20 minutes because it’s too far away from the telephone exchange, while my WiFi router signal at one end of the house does not reach the dining room at the opposite end, and while I need a 3G signal booster at home (in a 450,000 people town) because none of the mobile networks around me have strong enough signal, mobile connectivity is not “ubiquitous”, it’s laboured.

Having lived and worked through 30 years of mobility transformation, I would argue that today’s “mobile revolution” is more evolutionary than revolutionary. What we are experiencing today is just another step in the right direction. Mobility will continue to have a transformational effect on businesses, consumers and popular culture, just as computer terminals transformed the typical desktop environment in the ‘70s and ‘80s, and as modems enabled home-working and flexible hours in the 90’s and 00’s. I expect that in the next 5 years we will see true “permanently on” connectivity and even more internet enabled devices communicating with each other. I also expect that businesses will become a lot more clever and creative with leveraging mobility.

Nevertheless, I don’t expect a mobile revolution.

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Lawyers are from Mars, Technology is from Venus

September 16, 2011 Leave a comment

I spent two excellent days last week at the Legal Week’s Corporate Counsel Forum, where I’ve met several new and interesting people and learned an awful lot of things I didn’t know.

But I left the conference very frustrated.

The forum audience comprises primarily senior lawyers: General Counsel and Heads of Legal departments. The topics covered were as wide as crisis management, ‘moral’ compass, employment, Bribery Act, ‘Tesco’ law, cross-border teams, intellectual property, competition, etc., etc. Fascinating subjects, some of which admittedly I knew nothing about and learned a lot. It gave me a small insight into “a day in the life of a General Counsel” and the sheer volume of diversity that they have to be knowledgeable about, deal with and protect themselves (and their company) from.

And in 8 out of 10 conference sessions I wanted to shout: “There is a solution that can help here!”.

It amazes me (and frustrates me!) how much of the technology that other parts of the organisation take for granted seems to be absent from the legal department. As if they are the poor relatives in the organisation. I am not talking about highly specialised legal technologies such as eDiscovery, Content Analytics or even Information Risk & Compliance Governance (although these too are available and seem to be missing from many legal officers’ armoury, but that’s another conversation…). I am talking about basic capabilities that make the daily office operation significantly more efficient:

  • Digitising paper – avoiding the costs, avoiding delays of shifting piles of paper around and the risk of losing them by accident or in a crisis
  • Electronic document repositories – managing security and access controls, reducing duplication, managing versions, allowing online access from anywhere and simple searching
  • Case management – allowing lawyers to organise their work, negotiate with third parties, monitor progress, apply rules and generate reports automatically instead of using spreadsheets
  • Email management – capturing, filtering, organising and routing emails, ensuring compliance
  • Collaboration software – communicating amongst large teams, dispersed in different geographies and timezones

The list goes on… This isn’t trailblazing, these are automation tools and capabilities that have proven their value and have been helping organisations remove basic inefficiencies, for the last 10-20 years.

I am not advocating that technology is the answer to everything. Some business problems can be improved with some common sense and a bit of reorganising. Others are far too complex to be tackled by technology alone. But there is certainly enough basic technology to make a General Counsel’s life much simpler.

One of the key messages coming out of the conference was the resource constraints that legal departments are facing. Too much to do, too little time, too few people, too much information to process, too much knowledge to upkeep, too many risks to avoid, too many departments to coordinate, too many regulations to adhere to and too many stakeholders to appease.

So why are you wasting time on menial tasks that can be simplified, automated, or eliminated by use of simple tools, instead of using that time effectively to add value to the elements of the process where technology can’t  help.

Whenever I asked that question, the answer is typically “We don’t control the budget” or “We have other priorities” or “We don’t have the time to look at new tools”, etc.

Excuses! The question here is not “have I got time to worry about technology?”. The question is “Can I afford the luxury of NOT using it?”.  If these technologies can improve the productivity and reduce costs in the operations department, the marketing department, the sales department, the procurement department, why not use them to improve the efficiency of the legal department too?

(I would love to hear your views on this, especially if you are and in-house lawyer or work in a legal department)

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